Customer Care

You should receive an email when your order is received and another email with tracking information when it is shipped . Our fulfillment center works fast, and most orders are shipped within 1 to 2 business days. Orders are not usually processed or shipped on weekends.

We accept Visa, Mastercard, American Express, Discover, ShopPay, Apple Pay, Google Pay and PayPal.

Email us at hello@ephemera.la with your order number within 12 hours if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Email us at hello@ephemera.la

We usually respond within 24 hours, if not sooner.

We offer different shipping options depending on your location. Fees for shipping methods are calculated during checkout.

For estimated shipping times, please see “What is the status of my order?” under FAQ.

Once your order has been completed and transferred to a carrier, you will receive an email with your tracking number. Shipping times vary by method and carrier.

At this time, we only ship to US addresses and we cannot ship to P.O. boxes.

Email us at hello@ephemera.la with your order number and the products you’d like to return, and our team will take care of the rest. We typically require that any returned item be unused and in original packaging, but feel free to reach out with any additional information, and we’ll see what we can do to accommodate.

Once your order has been completed and transferred to a carrier, you will receive an email with your tracking number. Shipping times vary by method and carrier.

At this time, we only ship to US addresses and we cannot ship to P.O. boxes.